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Writing Professional Email and Memos

In this project-centered course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments.

This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive.

This course is not eligible to be evaluated for Kennesaw State University course credit.

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  • All USG sponsored MOOCs, designed and delivered by KSU faculty, are available at no charge to KSU students, faculty and staff via their NetID.

  • Open Online Course: All participants have the option to audit this course at no charge. All elements of the course, except the graded assignments are available.

    Open Educational Resources: This course makes use of open educational resources, and we support the use of these resources and encourage their sharing.

    Course Certificate: Learners who are seeking formal recognition for successfully completing each of the levels of Writing Professional Emails and Memos may do so by purchasing the Coursera Course Certificate for $49. This provides access to the graded assignments, as well as a digital course certificate that can be shared with your network. Financial Aid is available for learners who cannot afford the fee. Learn more and apply from within the course. 

    • Tammy Powell, Ph.D.

      Director, College of Humanities and Social Sciences Office of Distance Education

    • Tiffani Reardon, M.S.

      Instructional Designer

      College of Humanities and Social Sciences

  • What are the course requirements and structure?

    Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes.

    You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive.

    By the end of this course, learners will be able to: write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing. Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review.

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