Columbus State University

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Frequently Asked Questions

CSU Online

Frequently Asked Questions

  1. What courses are offered?
    Course Listings

  2. When are they offered?
    Online courses begin and end just like regular on-campus classes. View the Academic Calendar for specific dates of terms.

  3. What will it cost?
    Please see our Tuition and Fees page for a complete listing of tuition costs.

  4. Will Financial Aid cover tuition and fees?
    Awarded financial aid applies to charges for online and regular on-campus courses. Printing an invoice through CougarNet will allow you to compare your total charges with your awarded aid.

    For more information, see our Financial Aid website.

  5. If I withdraw from my class will I get a refund?
    The Refund Policy can be found in the Catalog under Expenses. For refund rate chart please see Academic Calendar "Pro-Rated Partial Refund (Total Withdrawal)".
  6. How long do classes last?
    Online courses begin and end just like regular on-campus classes. View the Academic Calendar for specific dates of terms.

  7. How do I apply?
    Go to the Admissions site and select your student type.

  8. Who can answer my other questions?

    • For questions about a specific department or program, contact that department. View the CSU Phone Directory
    • For computer related questions, contact the computer help desk at 706-507-8199 or
    • For CougarVIEW help go to the GeorgiaVIEW Support Site or call 877-708-2910
    • For all other questions contact Enrollment Services at 706-507-8800.                                                                                                                                                                                               
  9. I live outside of Georgia, can I take classes at Columbus State University?
    If you live outside the state of Georgia, state regulations may limit your distance education options. To find out whether Columbus State University is authorized to deliver specific programs in your state, please email your inquiry to This email address is exclusively for questions regarding state approval of online offerings. Other types of questions should be sent to the academic department offering the online course.

    Also note: Columbus State University does NOT guarantee that programs that fulfill Georgia licensure requirements will necessarily satisfy the criteria of professional boards in other states or territories. Students from outside of Georgia who are considering a professional program should contact the appropriate board in their state of intended practice prior to beginning a course of study.

  10. How does an online student file a complaint?
    Online student and consumer complaints are first handled within the University itself. The initial step is to communicate with the individual directly involved and/or their supervisors. As learners within a university community, students, faculty and staff are encouraged to demonstrate appropriate, effective, and respectful interpersonal communication. If issues occur, the parties involved should make a genuine effort to resolve them. In the event efforts to reach a mutually reasonable solution are unsuccessful, students and consumers are advised to proceed to initiate a formal complaint. The objective of the Columbus State University Student/Consumer Complaint is to resolve concerns as quickly and efficiently as possible at the level closest to the student. A complaint should be filed during the semester of occurrence but no later than sixty (60) days from the first day of the following academic semester. Generally, once a complaint is received it should be acknowledged within ten (10) business days. For more information about filing a formal complaint, visit the Complaint Process page.

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