| Service Center | Service Description | Pricing Unit | FY12 Rates | FY13 Rates | Comments | Contact |
|---|---|---|---|---|---|---|
| Application Solutions Group (ASG) | Development/Consulting | Per Hour | $59.00 | $59.00 | Alan Cofer | |
| Short-Notice Work Order | Per Hour | $90.00 | $90.00 | |||
| Emergency Work Order * | Per Hour | $125.00 | $125.00 | |||
| Application Hosting - Small (10 or fewer end users) | Per Year | $1,000.00 | $1,000.00 | |||
| Application Hosting - Medium (11-100 end users) | Per Year | $1,551.00 | $1,551.00 | |||
| Application Hosting - Large (101+ end users) | Per Year | $2,500.00 | $2,500.00 | |||
| Boyd Data Center Hosting ** | 1 Time Basic Installation Cost for 1 Server | One time provision fee | $675.63 | $1,000.00 | INCREASE | Jeff Teasley |
| Base Hosting Rate for 2 Ports & 1 Server | Annual per Unit | $307.44 | $210.00 | DECREASE | ||
| 1 Time Basic Installation Cost for 1/2 Rack environment | One time provision fee | n/a | $2,210.00 | NEW | ||
| Base Hosting Rate for 2 Ports & 1/2 Rack environment | Annual per environment | n/a | $1,245.00 | NEW | ||
| 1 Time Basic Installation Cost for Full Rack environment | One time provision fee | n/a | $3,750.00 | NEW | ||
| Base Hosting Rate for 2 Ports & Full Rack environment | Annual per environment | n/a | $1,920.00 | NEW | ||
| Cable TV Rates | With HBO - per Drop | Per Month | $18.75 | $19.00 | INCREASE | Jeff Teasley |
| Without HBO - per Drop | Per Month | $15.75 | $16.00 | INCREASE | ||
| Campus-wide Software (ITCLA) | Autodesk | Annual | $1,750.00 | $1,750.00 | Sohayl Moshtael | |
| Trimble Per license | Annual | $50.00 | $50.00 | |||
| Mathematica | Annual | $2,000.00 | $2,000.00 | |||
| VMWare | Annual | TBD | TBD | |||
| Microsoft Service ESPA | Annual | TBD | TBD | NEW | ||
| Remedy Initial Environment Setup | Per Environment | $2,967.00 | n/a | DELETED | ||
| Remedy Per New Fixed License | Annual | n/a | n/a | DELETED | ||
| Remedy Per New Floating License | Annual | n/a | n/a | DELETED | ||
| Remedy Per Existing Fixed License | Annual | $1,153.94 | n/a | DELETED | ||
| Remedy Per User | Annual | n/a | $142.55 | NEW | ||
| Qualtrics | Annual | TBD | TBD | NEW | ||
| Desktop Services *** | On-Site Desktop Support | Per Hour | $24.80-25.90 | $28.32-$32.91 | INCREASE | Shawn Ellis |
| Standard Remote Desktop Support - per PC | Per Year | $138.34 | $105.11 | DECREASE | ||
| Standard Remote Desktop Support - per MAC | Per Year | $99.30 | $155.11 | INCREASE | ||
| Standard Remote Desktop Support - per Lab Machine | Per Year | $114.88 | $157.02 | INCREASE | ||
| Premium Remote Support - Client Managed per Portal | Per Year | $1,252.09 | $1,454.43 | INCREASE | ||
| Premium Remote Support - EITS Managed per Seat | Per Year | $640.03 | $640.03 | |||
| Institutional File Store | Per Gb / Per Year | $5.34 | $5.18 | DECREASE | ||
| Encrypted File Store | Per Gb / Per Year | n/a | $8.12 | NEW | ||
| On-Site Student Worker | Per Hour | $9.68-10.77 | $9.68-$11.07 | INCREASE | ||
| Desktop Support Emergency Work Order * | Per Hour | $75.00 | $75.00 | |||
| Java Application Web Hosting | Hosted Web - Low traffic | Per Year | n/a | $142.08 | NEW | Shawn Ellis |
| Hosted Web - High traffic | Per Year | n/a | $284.15 | NEW | ||
| Georgia Advanced Computing Resource Center (GACRC) | Archival Storage (Research Only) | Per TB per month | $10.00 | $10.00 | Greg Derda | |
| Infrastructure Work Orders | Installation | Per Hour | $32.00 | $33.00 | INCREASE | Jeff Teasley |
| Cable TV Support | Per Hour | $35.00 | $35.00 | |||
| Wireless Network Installation | Per Hour | $35.00 | $35.00 | |||
| Project Management Support | Per Hour | $45.00 | $45.00 | |||
| Network Support Partnership | Bronze Network Support Package - REQUIRED | Per IP Per Month | $0.64 plus $60/hour remote - or - $85/hour on-site support past MDF | $0.72 plus $60/hour remote - or - $85/hour on-site support past MDF | INCREASE | Jeff Teasley |
| Silver Network Support Package | Per IP Per Month | $2.09 | $2.09 | |||
| Gold Network Support Package | Per IP Per Month | $5.13 | $5.13 | |||
| On Demand Networking Support (Bronze and off-campus clients) | Per Hour | $85/hour on-site plus travel costs if technician has to stay overnight - or - $60/hour if work done remotely | $85/hour on-site plus travel costs if technician has to stay overnight - or - $60/hour if work done remotely | |||
| Client-requested switch/router configuration (Bronze clients only) | One time per 24-48 port device | Per Switch $151 Per Router $166 | NEW | |||
| One time per 49-96 port device | Per Switch $179 Per Router $199 | NEW | ||||
| One time per 97-144 port device | Per Switch $207 Per Router $232 | NEW | ||||
| One time per 145+ port device | Per Switch $236 Per Router $266 | NEW | ||||
| System Administration Services | Remote Server Support - Per Server | Per Year | $1,171.82-$2,343.64 | n/a | DELETED | Shawn Ellis |
| On-site Server Support - Per Server | Per Year | $1,406.18-$2,812.37 | n/a | DELETED | ||
| Virtual Server Provision (Baseline VM) | Per Year | $1,857.09 | n/a | DELETED | ||
| Novel Premium Advantage Service | Per Ticket | $2,378.85 | $1,925.00 | DECREASE | ||
| Microsoft Premier Service | Per Hour | $703.39 | $500.00 | DECREASE | ||
| Server Support Emergency Work Order * | Per Hour | $85.00 | $85.00 | |||
| Telecommunications | 800 MHz Radio (rate dependent upon radio model) | Per Month | $14.85 | $11.67-$15.94 | CHANGE | Jeff Teasley |
| Radio Bases | Per Month | $26.07 | $26.49 | INCREASE | ||
| Telephone Line Rate | Per Month | $18.65 | $18.65 | |||
| Voice Mailbox | Per Month | $4.50 | $4.50 | |||
| Long Distance per phone line | Per Month | $1.00 | $1.00 | |||
| Call Center | Per Month | n/a | $25.00 | NEW | ||
| Automated Attendant 1-2 Announcements | Per Month | n/a | $135.00 | NEW | ||
| Automated Attendant 3-4 Announcements | Per Month | n/a | $270.00 | NEW | ||
| Automated Attendant 5-9 Announcements | Per Month | n/a | $405.00 | NEW | ||
| Automated Attendant 10 Announcements | Per Month | n/a | $540.00 | NEW | ||
| Work Order for new phone placement/programming | Per Request | $25.00 | $25.00 | |||
| Videoconferencing | Videoconferencing SetUp and Support | Per Month | n/a | $129.28/Unit - or - $50/hour if not on an Annual Service Level Agreement | NEW | Jeff Teasley |
| Videoconferencing Event Facilitation | Per Event | n/a | $50/hour | NEW |
* Emergency Work Orders are for clients who do not have a standing retainer contract and for clients whose contracts do not have an Emergency Order clause in their contract.
** Subject to EITS Boyd Hosting Restrictions.
*** There is also initial licensing purchase required with first time environments that is in addition to the rates mentioned here.
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