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Instructer-led Courses

For groups of ten or more employees you can request a custom
session for any course using the Request Services Form

  • Building Trust in the Workplace

    Learn about the components of trust including the "emotional bank account", the 5 waves of trust (self, relationship, organizational, market and societal) and 13 trust behaviors.

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    Registration:

    KSU Employees   Non KSU (PDC)
    • Building an Ethical Culture

      The Siegel Institute for Leadership, Ethics, and Character will present models for ethical leadership and the means to build an ethical culture. We will use case studies and ethical decision making exercise to illustrate various methodologies for resolving ethical disputes and building awareness of ethical through experiential learning.

      Objective #1: To gain the ability to analyze an ethical conflict

      Objective #2: To analyze an ethical issue from various perspectives and value orientations

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      Registration:

      KSU Employees   Non KSU (PDC)
      • Change Your Life. Change Your Mind. Change Your Possibilities

        Develop innovative skills that maximize your existing strategies and processes, using creative thinking, collaborative communication, and leading task driven teams.

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        This course is available as a customized session only. No open courses are scheduled. Use the Request Services Form to arrange a session for your group.

        • Coaching For Peak Performance

          Increase the agility and impact of coaching and feedback skills to help guide people toward success in new or challenging situations or help people improve or enhance their work performance.

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          KSU Employees   Non KSU (PDC)
          • Communicating For Leadership Success

            For leaders to be effective, they must be adept at meeting the personal and practical needs of every interaction with others.  Personal needs are the “human” needs that each individual brings to the workplace and to interactions. Practical needs are the objectives an interaction is intended to accomplish.

            In Communicating for Leadership Success, participants learn when and how to use interpersonal skills that will enable them to prepare for, lead, and participate in a variety of crucial interactions with you, their peers, and their team members.

            This online course is a prerequisite for the Management Development Certificate program.

            Registration:

            KSU Employees   Non KSU (PDC)
            • Delegating With Purpose

              Leaders will understand the need to delegate and to be catalysts who successfully match people, responsibility and authority to achieve key results and enhance the capabilities of their teams.

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              KSU Employees   Non KSU (PDC)
              • Don't Waste My Time! Making Meetings Work

                This course helps leaders save time and resources by leading meetings that support business needs to ensure that there is a payoff for the time invested in meetings.

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                KSU Employees   Non KSU (PDC)
                • Effective Leadership in Diverse Environments

                  How does one effectively lead a team of diverse individuals who seemingly shared the same interests and passions? Or maybe the same interests and passions are not shared, but there is a common goal? This session will serve as a discussion/workshop to consider potential stratgies for effectively leading diverse groups and understand what goes into leading people effectively.

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                  KSU Employees Non KSU (PDC)
                  • Effective Performance Management

                    Discover the key to effective performance management. Explore how to prevent difficulty during the process and learn the tools for delivering performance expectations and feedback. This class is only for managers/supervisors of staff employees who have the responsibility of completing performance reviews.

                    Registration:

                    *This course is currently only offered to KSU Employees.

                    KSU Employees
                    • Emotional Intelligence

                      How we manage and apply our emotions is critical to our ability to work effectively with others. Develop your ability to monitor your own and others’ feelings and emotions, in order to guide your actions.

                      Participants will:

                      • Learn about the emotional intelligence theory and it’s history
                      • Learn and practice using emotional intelligence skills

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                      Registration:

                      KSU Employees   Non KSU (PDC)
                      • Introduction to Process Improvement

                        Department leaders and employees can make significant improvements in efficiency, morale and customer satisfaction by understanding and practicing some basic process improvement principles. This full-day course is a hands on experience with the process improvement cycle, including tools and techniques to make significant improvements to service with simple, budget friendly improvements.

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                        KSU Employees   Non KSU (PDC)
                        • Introduction to Project Management

                          This full-day course offers a basic introduction to Project Management for non-project managers and other employees with informal project management responsibilities. This course includes some hands-on exercises and simulations that allow participants to practice and understand the principles and techniques of project management throughout each phase of the project lifecycle.

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                          Registration:

                          KSU Employees   Non KSU (PDC)
                          • KSU Management Specifics (Coming Spring 2018)

                            KSU Management Specifics is information that supervisors and managers (faculty and staff) need to know to be successful leaders at KSU. This course it taught by professionals from HR, Payroll, and Institutional Equity.

                            Topics include:

                            • HR Overview including performance management, family and medical Leave, interviewing and hiring, and HR website resources
                            • Payroll information including reviewing and approving time, payroll reports, when/how to use hard copy time sheets, SPARs, Staff teaching requisitions, and payroll expenses, requesting data, compensatory time, and payroll web site resources.
                            • Institutional Equity information including sexual misconduct, discrimination and harassment awareness and prevention, Title IX expectations and reporting.

                            Registration:

                            *This course is currently only offered to KSU Employees.

                            KSU Employees
                            • Leading During Change

                              There are many ways to manage a change in our organization, but management and leadership are
                              two different things.

                              When our employees face the fears and challenges that come with change, how we lead those
                              changes can make all the difference in how successful everyone is.

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                              Registration:

                              KSU Employees   Non KSU (PDC)
                              • Leading High Performance Teams

                                This course is designed to equip leaders to assess team strength; and challenges and to use coaching and reinforcement skills to be a catalyst for high performance and continuous improvement.

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                                Registration:

                                KSU Employees   Non KSU (PDC)
                                • Leading From Strength (for Teams)

                                  Identify who you are, instead of who you are not. Based on the work of Donald O. Clifton, Ph.D. in strengths based psychology, this course includes the StrengthsFinder 2.0 book and assessment. Teams will validate their own results, and explore their shared strengths, leading to insights on how they can be more effective.

                                  This course is available as a customized session only. No open courses are scheduled. Use the Request Services Form to arrange a session for your group.

                                  • Managing Conflict Productively - Professionally and Personally

                                    In this hands-on and highly experiential workshop, participants will assess their current conflict behavior and develop skills that will help them handle conflict to strengthen relationships, increase morale, and improve job performance.

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                                    Registration:

                                    KSU Employees   Non KSU (PDC)
                                    • Personality Type in the Workplace

                                      This class will help you identify and validate aspects of your personality and preferences, and how they impact your work, decision making, and communication style.  The class is based on the personality type theory proposed by psychologist Carl Jung and the MBTI instrument developed by Isabel Briggs Myers and Katharine Cook Briggs.

                                      This course includes your personal Myers-Briggs Type Indicator® Interpretive Report for Organizations, with insights into how your personality influences your personal and work interactions.  (Participants must register a week in advance and complete the on-line MBTI assessment.  A link to the assessment will be sent upon registration.)

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                                      Registration:

                                      KSU Employees   Non KSU (PDC)
                                      • Presenting With Impact

                                        How to present and be understood with every verbal interaction from the elevator conversation to more formal presentations.
                                        • Make verbal communications clear and effective.
                                        • Plan and organize verbal presentations so they connect with your audience.
                                        • Avoid “death by PowerPoint” and other presenting pitfalls.
                                        • Build confidence when presenting or speaking.

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                                        Registration:

                                        KSU Employees   Non KSU (PDC)
                                        • Resolving Conflict in Teams

                                          This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic -- regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related situations. Leaders will be able to diagnose conflict situations and choose the appropriate response to mediate and resolve conflicts resulting in enhanced teamwork and improved morale.

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                                          Registration:

                                          KSU Employees   Non KSU (PDC)
                                          • Service Excellence

                                            (previously The Owl Way and Dealing With Difficult People)

                                            Service Excellence is all about HOW we do WHAT we do. This course will help all of us provide excellent service as employees of the University System of Georgia. 

                                            The course is built around, and supports the University System of Georgia service standards of RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, and RESPONSIVE.

                                            Participants will also gain the skills to recover from service failures, and then create allies out of difficult customers and colleagues.

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                                            KSU Employees   Non KSU (PDC)
                                            • Setting Performance Expectations

                                              This course helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When leaders conduct effective setting expectations discussions, people feel more motivated to perform well because they see how their efforts make a difference.

                                              This course is a prerequisite for the Management Development Certificate program.

                                              Download Course Flyer

                                              Registration:

                                              KSU Employees   Non KSU (PDC)
                                              • Team Member Styles

                                                Combining the “What’s My Team Member Style” self-assessment with peer perceptions, this interactive session enables individuals to better understand their behavior, learn how to adapt it to improve interpersonal relationships, develop rapport, and ultimately, become more effective team members.

                                                Additional “What’s My Style” assessment and training sessions are available including Communication and Leadership styles, depending on the specific needs of your team.

                                                This course is available as a customized session only. No open courses are scheduled. Use the Request Services Form to arrange a session for your group.

                                                • The Power of Positive Influence

                                                  Having the power to influence others is key to “getting stuff done” in organizations and teams. But not all power to influence comes from our position of authority. Learn to recognize and tap into your own sources of power and develop your ability to have positive, meaningful influence with others.

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                                                  Registration:

                                                  KSU Employees   Non KSU (PDC)
                                                  • The 7 Habits of Highly Effective People

                                                    Implement the 7 Habits of Highly Effective People in your life today by attending an exciting workshop based on the powerful book. You’ll experience a powerful life transformation that fosters greater productivity, increased influence in key relationships, stronger team unity, and complete life balance.The 7 Habits of Highly Effective People is a 2-day training facilitated by Lisa Lewis-Fears, Franklin Covey Certified Trainer.

                                                    This course is available as a customized session only. No open courses are scheduled. Use the Request Services Form to arrange a session for your group.

                                                    • Thriving During Change

                                                      Those that handle change well understand that change is inevitable – so they accept it, plan for it, become willing to do it, learn to be proactive about it and then learn to thrive in it and seek to drive it. The key is as simple as seeking the opportunities that come with change.

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                                                      Registration:

                                                      KSU Employees   Non KSU (PDC)
                                                      • Understand Me: Cross-Cultural Communication

                                                        Explore how stereotypes of other cultures (varying from other countries, to work groups) are formed and perpetuated, as well as techniques to prevent stereotypes from negatively affecting professional and personal relationships. This session is highly entertaining and interactive and incorporates “Bafa Bafa,” a cross-cultural simulation game.

                                                        Download Course Flyer

                                                        Registration:

                                                        KSU Employees   Non KSU (PDC)
                                                        • Writing Emails, Memos and Letters that Work

                                                          Whether it's e-mails, memos, or letters, writing is part of most people's daily workload. This class will teach you how to create effective and professionally savvy written documents.

                                                          Participants in this course will learn to:

                                                          • Produce focused paragraphs using bullet points and transitions.
                                                          • Write clearly and concisely.
                                                          • Appropriately format and organize letters.
                                                          • Design visually appealing written correspondence.
                                                          • Use a style and tone that matches your intent.

                                                          You'll practice writing in the class and receive feedback from the instructor.

                                                          Registration:

                                                          KSU Employees   Non KSU (PDC)
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