Personal Guidance Services for Students
- Individual problem-solving consultation
- Assist in the development of defining and achieving goals for resolution
- Conflict mediation & resolution
- Coaching on problem solving and diplomacy techniques
Frequently Asked Questions
Q: How can Student Advocacy help me?
A: Student Advocacy functions in partnership with other offices and departments on campus to help you get questions answered. We also help to clarify and explain University policies and procedures. Our primary focus is to help each student succeed throughout their college experience – we are here for YOU.
Q: Who is eligible for services provided by Student Advocacy?
A: All currently enrolled KSU students are eligible for services provided by Student Advocacy. When a student is referred, a staff member from our office will reach out to the student to assess his or her needs, provide resources and assist the student in developing an action plan.
Q: I am unsure if Student Advocacy can help me with my concern. What should I do?A: Definitely speak with Student Advocacy! It is sometimes helpful for you to process your problem out loud with someone else.
Q: What are Student Advocacy’s confidentiality policies?A: Student Advocacy respects the privacy of all persons to create a safe place to voice concerns, evaluate issues, and identify options. Exceptions to individuals outside the university are only made with expressed permission from the student or as required by law, including if there is a perceived imminent risk of serious harm. However, in the pursuit of investigating a student’s concerns, Student Advocacy may consult with other university faculty and staff on a student issue. We abide by the Family Educational Rights and Privacy Act (FERPA).
Q: How do I report an issue to Student Advocacy?
A: There are three ways to report an issue:
Q: When sending a message or submitting a report to Student Advocacy, what should I include?A: All messages and reports must include the first and last name of the person most impacted, name of the reporter (if different), telephone number, email address, a detailed description of the situation, and any supporting documentation that will add to the context of the situation being reported.
Q: I’m worried about giving out my information. Do I have to identify myself to use your services?A: We can better serve you if we know who you are and, if needed, are able to look over your account. Sometimes we see issues that students don't anticipate; it's easier to help when we know who we are helping. If you are concerned about privacy, know that your information is protected under the Family Educational Rights and Privacy Act (FERPA).